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INspired INsider Podcast

INspiredINsider Show with Dr. Jeremy Weisz features interviews with successful entrepreneurs, Ecommerce founders, & visionary leaders.

Leaders reveal deeply personal stories and explore the tough journey, big challenges, and mistakes that they overcame to achieve success.

You will find inspiring stories from: Founders of Atari, Baby Einstein, P90X, Einstein Bagels, Skymall, and many more.

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Dec 14, 2017

Scott Galvao is a co-founder of InterCultural Elements (ICE), a Germany based company with over 50 employees which helps retailers expand e-commerce sales internationally. Before InterCultural Elements, he cut his teeth working on a wide range of international ecommerce businesses. Scott worked for more than 6 years at AuktionMaster and ChannelAdvisor UK as an Implementation Manager.

Here’s a glimpse of what you’ll learn:

  • [1:05] Jeremy introduces his guest, Scott Galvao.
  • [2:30] Why did Scott major in international communication?
  • [6:00] Lessons Scott learned working with Auctionmaster and Channeladvisor.
  • [9:30] How did Scott come up with the idea to start InterCultural Elements?
  • [13:00] The ways that InterCultural Elements has evolved and changed over time.
  • [17:00] Common avenues that sellers use InterCultural Elements for.
  • [20:00] Mistakes that many businesses make when expanding overseas.
  • [26:00] Scott talks about working with Thorogood Sports.
  • [28:30] The nuances of working with a company like Tartanista.
  • [30:30] How does Scott run his team?
  • [32:30] Challenges Scott and his team have faced.
  • [34:30] Trends in ecommerce that Scott is noticing.
  • [38:00] Milestones that Scott is proud of.
  • [39:30] Marketing US made products in Germany.
  • [41:00] The perception of the US and it’s products among Germans.
  • [42:30] Who’s a good fit for Scott and his team to work with?
  • [44:00] Software and products Scott and his team use.
  • [49:00] You’ve got to have high-quality customer service.
  • [52:00] Getting good value out of conferences.

In this episode…

What does it take to grow and expand your global ecommerce business? How can lessons learned overseas apply to how you run your business? Have you ever thought about taking your company to a global marketplace? On this episode of Inspired Insider, you’ll hear from entrepreneur and innovator Scott Galvao. Scott and his team built InterCultural Elements to provide critical solutions to business looking to expand their operations to new marketplaces. Find out how Scott’s story and the resources he mentions can help you and your company stay competitive in a fast-paced industry. You don’t want to miss this informative episode!

Can you imagine what it would be like to work in an environment that gave you the freedom to pursue solutions that led to you creating a new company? Sounds crazy right? That is exactly what happened to Scott Galvao as he and his partners went to work creating InterCultural Elements. In fact, Scott stayed on with his day job at Channeladvisor for several years while his wife and the rest of his team were committed to InterCultural Elements. Scott looks back at that opportunity with gratitude as it made sense to his skill set and the work they were providing to clients at Channeladvisor. To hear more about Scott’s story and other helpful insights, make sure to listen to this episode!

What work is required in order to take your ecommerce brand to a global market? How would you have to adapt your product and your marketing to fit into a new culture and language? On this episode of Inspired Insider, you’ll hear from business leader and entrepreneur Scott Galvao. Scott shares the stories of companies he has helped through the years, common mistakes he has noticed, and why leaders like you should put a lot of consideration into expanding your business to an international market. If you are ready to take your organization to the next level of growth, then don’t miss this vital episode!

Why would a company expanding their product internationally, need the help of an organization like InterCultural Elements? Wouldn’t it be more cost effective to do all the work needed to move into a global market internally? On this episode of Inspired Insider, you’ll hear from Scott Galvao as he walks through the unique advantage that he and his team have to help companies looking to expand their reach. Scott touches on a couple of important advantages that InterCultural Elements brings to the table. First, they’ve been in business for several years and they know how to navigate common mistakes made by companies trying to take their brand to a new market. Second, they’ve built a team of specialists who are equipped to tailor an approach that will put a company in the best position to succeed. If you’d like to hear more about Scott and his team’s approach, make sure to listen to this episode!

What is one aspect of growing your company that you’ve got to have in place in order to succeed? How can you, as a leader, champion this important factor to see your whole organization rally behind it? On this episode of Inspired Insider, innovator and entrepreneur Scott Galvo opens up about the importance of customer service. This is the critical area that you don’t want to neglect! If you want to see your company grow and gain traction especially in an international marketplace, you’ve got to know how to excel at customer service. Listen as Scott expands on this topic and much more on this episode!

Resources Mentioned on this episode

Sponsor for this episode

This is part of the Prosper Show Ecommerce Mastery Series where top Sellers and Experts teach you what really works to boost your ecommerce business. They have an amazing conference with some of the top Amazon sellers and industry leaders.


Rise25 is where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out - a group run by myself and co-founder John Corcoran. Rise 25 is application only.